Your privacy is our priority. This document transparently explains how joinlink collects, uses, stores and protects the personal information of every member registered on our platform.
Joinlink has never sold your personal data. Here are six concrete ways we ensure your information remains safe and under your control at all times.
All data transmitted between your device and joinlink servers is encrypted using 256-bit SSL — the same standard used by leading Malaysian banking institutions.
Only designated joinlink staff are authorized to access member personal data, and every access is carefully logged as part of our internal audit system.
Joinlink has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes.
You can request to view, update, or delete your personal data at any time through your account settings or by contacting our support team directly.
Your data is not stored indefinitely. joinlink has a clear policy on how long each category of data is retained, and deletion processes are carried out on a regular basis.
In the event of any security incident involving your data, joinlink is committed to notifying affected members within a reasonable timeframe in accordance with industry best practices.
Joinlink takes our responsibility to every member's privacy seriously. This Privacy Policy ("Policy") describes in detail how the joinlink platform collects, processes, stores, and protects your personal information when you use the joinlink website, mobile app, and all related services.
This policy applies to all users of the joinlink platform, including website visitors, registered members, and any individual who interacts with our services in any capacity. By registering an account or continuing to use the joinlink platform, you give informed consent to the data collection and processing practices described in this Policy.
Joinlink complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to ensuring all our data management practices remain aligned with applicable legal requirements.
Joinlink collects the information needed to provide a secure, efficient, and personalized service. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | KYC verification, age confirmation |
| Contact Data | Phone number, email address, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, deposit and withdrawal records | Payment processing, fraud prevention |
| Technical Data | IP address, device type, browser version, operating system | Account security, suspicious login detection |
| Usage Data | Betting history, pages visited, session duration | Platform improvement, responsible gaming |
We may also collect information you voluntarily provide through interactions with our customer support team, including live chat conversation records and emails.
Collected data is used responsibly and limited to legitimate purposes. joinlink uses your personal information for the following:
Joinlink does not sell, rent, or disclose your personal data to external parties for commercial purposes. However, in the course of operating the platform, we may share certain information in the following limited situations:
All third parties working with joinlink are required to comply with data protection standards equal to or higher than those we uphold.
The security of your personal data is joinlink's top priority. We continually invest in security infrastructure to ensure your information is always protected against current cyber threats.
Joinlink uses cookies and similar tracking technologies to enhance the platform user experience and ensure key functions run smoothly.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the joinlink platform.
As a joinlink member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or outdated personal information in our records.
Request deletion of your personal data when it is no longer required, subject to legal obligations.
Request restriction of your data processing under certain circumstances while a dispute is being resolved.
Request your data in a structured format that can be transferred to another platform.
Object to the processing of your data for direct marketing purposes at any time without providing any reason.
To exercise any of the rights above, please contact the joinlink customer support team via 24/7 live chat or our official email. We will process your request within 14 business days.
Joinlink does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
Upon expiry of the retention period, data will be securely deleted or anonymized in accordance with established procedures.
Joinlink reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements.
When material changes are made, we will:
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist through the following channels:
For formal requests relating to your data rights under the PDPA, please include "Data Privacy Request" in your message subject line so we can process it more quickly and efficiently.
Joinlink is committed to handling every privacy inquiry seriously and providing transparent, accurate, and helpful responses within the specified timeframe.